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Centre d'intervention de crise Tracom

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Tracom is a non-profit organization. Qualified crisis intervention workers are available 24/7 to take your call. We offer professional services that are free, confidential, and bilingual.Tracom (Transition Communautaire) is a non-profit organization founded in 1986. Then Minister of health and Social services, Thérèse Lavoie-Roux initiated efforts to reduce the problem of overcrowding in hospital emergency rooms. To address this problem, eight crisis centers were established in Quebec, including Tracom. 
Tracom’s mission is to offer psychosocial crisis intervention services to an adult clientele, as well as family members, caregivers, or friends of adults in distress. Our objective is to provide support that will help to restore a state of normal functioning, and to provide tools to help clients take concrete steps toward an improved quality of life. 
Are you or a loved one in need of help?   - Feelings of confusion - Anxiety - Distress - Suicidal ideas 

24/7 Immediate answer

Our direct line is accessible 24/7 to any person in distress, as well as to concerned friends or family members, and to mental health professionals who would like to make a referral. An initial contact by telephone is the first step to accessing our other services, such as evaluation, housing, and community follow-up.

Housing

We offer our clientele short-term housing at our centre, which can accommodate 8 clients at a time, for a maximum stay of 14 days.
 
We encourage a healthy routine at the center, and our workers are available to help clients follow through with tasks related to their intervention plans.

Community follow-up

We offer evaluation meetings in a location that is comfortable and convenient for our clientele, whether that be in a private home or in a community setting.
 
The crisis follow-up consists of regular meetings with a worker from the mobile team, as well as 24/7 access to telephone support. Intensive follow-up meetings are offered for a maximum of two months.

Intervention for non-voluntary clients

When someone seems in distress but does not seek out help themselves, we can “reach-out” to clients and establish a link with them. This is done with the aid of the person making the referral and the goal is often to avoid hospitalization. However, if hospitalization is inevitable, we can facilitate this process as well.

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